Refund Policy

Thank you for choosing our flower shop. We are committed to providing fresh and beautiful floral arrangements. If you are not satisfied with your purchase, we are here to help. Refund Eligibility Refunds are available for floral products and services under the following conditions: The refund request must be submitted within 2 days of receiving your flowers. Refunds are available only if the flowers arrive damaged, wilted, or do not match the agreed design. Refunds are not available for flowers that were not properly cared for after delivery (e.g., not placed in water). Custom floral arrangements, special orders, and event decorations are non-refundable unless there is a clear issue with quality. How to Request a Refund To initiate a refund, please contact our customer support team via email at [email protected] or visit our shop with the following details: Your order number or receipt A description of the issue with the flowers Photos of the flowers (if applicable) Refund Process Once your refund request is received, we will review your case within 2 business days. If approved, the refund will be processed through your original method of payment. Please allow 3-5 business days for the refund to be reflected in your account. Non-Refundable Cases Refunds are not granted under the following circumstances: Requests made after 2 days of receiving the flowers. Flowers that were not properly cared for (e.g., no water, exposure to extreme temperatures). Custom floral arrangements, personalized bouquets, or special event flowers. Changes in preference or design requests after the order has been delivered. Product Replacement Option If you are not satisfied with the flowers, we may offer a replacement bouquet as an alternative to a refund. Contact Us For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected] or visit our flower shop. We value your satisfaction and aim to bring joy with our floral creations.